Return Policy

If you are not satisfied with your item, you may return it within 30 days of receipt for a replacement or refund. Buyers are responsible for return shipping costs unless the item is defective or damaged. Before returning, please contact us.

For customers in the United States:
Please return your item to our United States warehouse address:
15301 Westover Road, Kansas City, MO 64147 US

For customers in Canada:
Please return your item to our Canada warehouse address:
108 Summerlea Rd, Brampton, ON L6T 4X3, Canada

Defective or Damaged Items:

  • If received goods are visibly damaged or not as described, email us within 48 hours of delivery with photos. We will arrange a free exchange.

  • We offer replacement or refund (partial or full based on condition) for defective items (excluding damage from accident, misuse, abuse, or improper care). A photo is required.

  • If your item is not working properly, report the issue within 14 days of receipt by email. Once confirmed defective, we will provide instructions for replacement or refund.

  • All returned items must be sent in original packaging.

Refund Timing:
Refunds will be issued within 24 hours after we receive the returned package in good condition.

Thank you for your understanding.